Shipping + Returns
ByKali will exchange the cost of non-sale items received back to ByKali within 7 days of your receiving the goods. All goods must be unworn and in perfect condition.
Please contact ByKali customer service at firstname.lastname@example.org to request return authorization.
If an exchange is requested we will try our hardest to fill the request. If a requested style is unavailable, the amount will be returned to your card as long as you comply with the return policy.
Your account will be credited, less any shipping costs, within 5 days of return receipt. You will be emailed a return confirmation at that time. All refunds will be issued in the same form as original payment.
Clients are not responsible for return shipping charges, if there was a mistake on the part of ByKali, or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges.
Please note that we do not accept liability for shipping loss or damage of returned goods. A signature is required on all packages that are shipped by ByKali.
RETURNS ON SALE ITEMS
Sale items are not returnable as all “sale” items are final sale only.
REPAIRS / WARRANTY
All products are guaranteed for a period of 1 year under normal wear and tear. Repairs outside of 1 year will be repaired at the customers expense. All ByKali products are stitched entirely by hand. Please note that handbags cannot be overloaded beyond capacity.